FOR IMMEDIATE RELEASE
Elanex Announces Over-the-Phone Interpreting Services
Over-the-Phone Interpreting adds to comprehensive portfolio of professional language services.
SAN FRANCISCO, CA July 13th 2016 – Elanex, the world leader in fast and accurate translation, today announced the immediate availability of comprehensive Over the Phone Interpreting (OPI) services for their global customers. OPI is one of the fastest-growing segments of the language services industry as companies work to improve how they directly support their diverse customers both domestically and abroad.
Central to this service is advanced telephony technology that reduces the dependence on (and cost of) live operators. Using a team of over 4,000 vetted, tested, and uniquely qualified professional interpreters, the service covers more than 200 languages and is available 24x7x365. Call connect times exceed industry standards, typically 18 seconds for a Spanish interpreter. Interpreters are compliant with HIPAA data confidentiality requirements and the NCIHA Code of Ethics.
“I’m excited about supporting our clients' telephone interpreting needs,” says Mariah Fike, a Senior Project Manager for Elanex who is responsible for coordinating interpreting service delivery. “It’s extremely satisfying to be able to offer a technology-driven service with a very personal, human touch.”
Complementing Elanex’s deep translation services expertise and on-site interpreting offering, telephone interpreting is valuable for customer support groups in Financial, Insurance, Government, and Healthcare sectors. Companies with multi-language websites can easily and cost-effectively provide call center support for customers from around the world. Elanex interpretation services are fast and easy: simply dial a phone number, enter a client code and be connected with a qualified interpreter in seconds. The service has transparent, very competitive per minute pricing without surcharges or hidden extras. For more information, please visit www.elanex.com/OPI
Elanex is the world leader in fast, accurate, and easy translation. The largest international companies rely upon our professionally managed service to confidently communicate multi-language content to their customers around the world. Our technology-enabled process is proven for the most demanding and time-sensitive needs of our high technology/IT, finance, manufacturing, legal/M&A, energy, and consumer retail clients. In any language, any format, anywhere, anytime - Elanex delivers.