Directly communicate with your customers in any language - Elanex interpretation services are fast and easy: simply dial a phone number, enter a client code and be connected with a qualified interpreter in seconds. Our service has transparent, very competitive per minute pricing without surcharges or hidden extras.
"I was on the phone with our customer from Spain. He spoke some English, but I was having trouble understanding him, and he was getting frustrated. We needed to answer his question or an important deadline would pass, but our European team wouldn't be in the office for another seven hours. Fortunately, I had the phone number for Elanex Interpretation Services at hand. In less than 30 seconds I had a qualified interpreter on the phone -- in just a few minutes more we solved his problem and the project was back on track. Thanks Elanex!"
Interpreters listen to your English-limited customers, they convey the original meaning and intent to you over the phone. Your responses are similarly interpreted and repeated to your customer with all the nuance and meaning essential for customer satisfaction.
By using advanced telephony technology, we reduce the dependence on (and cost of) live operators. Using a team of over 4,000 vetted, tested, and uniquely qualified professional interpreters, we cover more than 200 languages and are available 24x7x365. Our interpreters are highly vetted for fluency, professionalism, ethics, and accuracy. Only 20% who begin the process actually make it through our rigorous screening and are accepted to our team. Call connect times exceed industry standards, typically 18 seconds for a Spanish interpreter. Interpreters are compliant with HIPAA data confidentiality requirements and the NCIHA Code of Ethics.
OPI (Over-the-Phone) interpreting is valuable for customer support groups in Financial, Insurance, Government, and Healthcare sectors. Companies with multi-language websites can easily and cost-effectively provide call center support for customers from around the world. For your meetings or special events, we can also provide in-person interpretation.
There are no costs to enroll in the service, no monthly minimums or flat fees, OPI services are billed only for the minutes used - no surcharges, call connect fees, operator fees - just a simple per minute rate.
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